Sudarshan Gold
Privacy Policy
Society Management App
Privacy Policy
Welcome to Sudarshan Gold, a residential society management application operated by Sudarshan Gold ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully. By registering and using Sudarshan Gold, you agree to the terms of this Privacy Policy.
We collect information in three ways: information you provide directly, information generated through your use of the app, and information from third-party services.
| Category | Data Points | Purpose |
|---|---|---|
| Identity | Full name, date of birth, gender | Account creation & identity verification |
| Contact | Email address, phone number | Login, alerts, communication |
| Residence | Society, block/building, flat number, floor, flat type, ownership type | Property linking & directory |
| Profile Photo | Profile picture (JPEG / PNG / WebP) | Resident identification |
| Password | Hashed & salted (never stored in plain text) | Account security |
| Category | Data Points | Purpose |
|---|---|---|
| Access Logs | Login timestamps, session tokens | Security monitoring |
| Device Token | Firebase FCM push notification token | Delivery of push notifications |
| Visitor Records | Visitor name, phone, photo, vehicle number, check-in/out times | Gate security management |
| Helper Records | Daily helper details, entry/exit logs, access schedules | Domestic staff access control |
| Complaints | Complaint text, category, images, status history | Maintenance & grievance resolution |
| Notification History | Notification content, read/unread status, timestamps | In-app communication |
We do not collect real-time GPS location, microphone audio, camera feed (beyond photos you explicitly upload), or payment/financial information.
Verify your identity, manage login sessions, and enforce role-based access (resident, admin, security).
Link your account to your flat, building, and society for correct data visibility.
Process visitor check-in/out, QR approvals, and maintain an audit trail for gate security.
Receive, track, and resolve maintenance requests and grievances filed by residents.
Communicate society events, emergency alerts, and community announcements.
Send real-time alerts for visitor requests, complaint updates, approvals, and event reminders.
Provide a building directory visible only to verified residents of the same society.
Detect fraud, prevent abuse, enforce rate limits, and comply with legal obligations.
We process your data on the following legal bases: contract performance (providing the service you signed up for), legitimate interest (security and fraud prevention), and consent (push notifications).
When a visitor arrives at your gate, security staff log their:
Visitor data is retained for audit and security purposes. Visitors are not users of the app and cannot access their own records directly. As a resident, you may contact society administration to request deletion of visitor records associated with your flat.
Residents may register domestic staff (maids, nannies, drivers, etc.) with:
This data is used solely for access control within your society. You may update or delete helper records from within the app at any time.
Sudarshan Gold uses Google Firebase Cloud Messaging (FCM) to send push notifications to your device. To deliver notifications, your device's FCM token is stored on our servers and transmitted to Google Firebase.
You will receive notifications for:
We retain your data for as long as your account remains active or as required to provide the service. Specific retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Profile Data | Duration of account + 30 days after deletion request | Service continuity; dispute resolution |
| Visitor Logs | 12 months from visit date | Security audit trail |
| Helper Entry/Exit Logs | 6 months from log date | Access control audit |
| Complaint Records | 24 months from resolution date | Dispute history & quality tracking |
| Notification History | 3 months from notification date | In-app inbox display |
| Deleted Records | Soft-deleted (timestamped); permanent purge after 90 days | Accidental deletion recovery |
Deleted records are first "soft deleted" (flagged with a timestamp, not permanently removed) to allow accidental restoration, before being permanently purged.
Depending on your jurisdiction, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data via your in-app profile settings.
Request deletion of your account and associated personal data.
Request your personal data in a structured, machine-readable format.
Object to processing of your data for certain purposes (e.g., push notifications).
Request restriction of processing under certain circumstances.
To exercise any of the above rights, please contact your society administration. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
Sudarshan Gold is not directed at children under the age of 13 years (or 16 years in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such data promptly.
Sudarshan Gold integrates with the following third-party services. Their own privacy policies govern their data handling:
| Service | Provider | Purpose | Data Shared |
|---|---|---|---|
| Firebase Cloud Messaging | Google LLC | Push notification delivery | FCM device token, notification payload |
| Amazon RDS | Amazon Web Services | Cloud database infrastructure | All application data (encrypted) |
We do not integrate any advertising networks, analytics trackers, or social media SDKs. No data is shared with advertisers.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Your continued use of Sudarshan Gold after changes are posted constitutes your acceptance of the revised Privacy Policy.